American Customer Satisfaction Index (ACSI) Commentary by ForeSee Results
ACSI Quarterly E-Government Satisfaction Index, Q3 2009
October, 2009
E-Government is at an all time high with the largest quarter-over-quarter increase to date.
ACSI Quarterly E-Business Satisfaction Index, August 2009
August, 2009
The ACSI E-Business Sector reaches an all-time high in terms of customer satisfaction, 81.5 on the ACSI’s 100-point scale
ACSI Quarterly E-Government Satisfaction Index, Q2 2009
July, 2009
Citizen satisfaction with Federal government websites has remained the same as in first quarter 2009.
ACSI Quarterly E-Government Satisfaction Index, Q1 2009
April, 2009
Citizen satisfaction drops for the first time in a year. Get the details behind the decline.
ACSI Quarterly E-Commerce Report
February, 2009
Customer satisfaction with the e-commerce sector falls for the first time in three years, dropping 2% to a score of 80 on a 100-point scale.
ACSI Quarterly E-Government Satisfaction Index, Q4 2008
February, 2009
Citizen satisfaction is at an all-time high.
ACSI Quarterly E-Government Satisfaction Index, Q3 2008
October, 2008
Customer satisfaction with government websites is up 1.4% to a score of 73.9 during the third quarter of 2008, marking the second straight increase.
ACSI E-Business Commentary August 2008
August, 2008
Customer satisfaction with e-business soars to an all-time high score in the annual ACSI E-Business report.
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