Measure the Full Purchase Lifecycle

The goal of your commerce website is to move site visitors into customers, and infrequent customers to loyal, long-term buyers. Measurement throughout the stages of the full purchase lifecycle can identify gaps in service and opportunities for improvement – to enhance your customer relationships. ForeSee Results deploys specific survey models to measure browsing, check-out/shopping cart abandonment, post-purchase and post-fulfillment. Our Multi-Channel Measurement Model provides an innovative way for retailers and other organizations to figure out what happened after the website visit. Did the customer buy from you or your competition – either online or offline – or decide not to purchase?

See Retail for details of each step.