Download the Q2 2009 E-Gov Commentary

Citizen satisfaction with Federal government websites has remained the same as in first quarter 2009, according to the second quarter 2009 release of the University of Michigan’s American Customer Satisfaction Index (ACSI) E-Government Satisfaction Index. The current quarter’s aggregate score is again 73.6 on the ACSI’s 100-point scale. The study is done four times a year.

Find out what’s behind the trends in e-government citizen satisfaction -- complete the form below to download the free Q2 2009 ACSI E-Government Satisfaction Index.

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