foresee

Greystone.Net, ForeSee Results
Collaborate to Help Clients

Oct. 29, 2009 – ATLANTA – Greystone.Net has always encouraged clients to get input from Web site users to improve the overall experience, and is now partnering with one of the leading providers of online customer satisfaction management and measurement. By collaborating with ForeSee Results, Greystone.Net can now provide clients high-quality user input -- along with the expertise and planning necessary to fully leverage that input -- required to optimize the online experience.

“There are many ways to learn from your Web site visitors to help improve their experience, but ForeSee Results offers one of the most comprehensive solutions available because it’s backed by the scientific methodology of the American Customer Satisfaction Index,” said Kathy Divis, president of Greystone.Net. “Combining the data provided by ForeSee Results with the expertise and support of Greystone.Net consultants will help hospitals and healthcare systems ensure the optimum online experience.”

”The partnership with Greystone.Net is such a great fit for us because of Greystone’s long-standing commitment to incorporating voice-of-customer data into its solutions and services for healthcare companies,” added Larry Freed, President and CEO of ForeSee Results.

Greystone.Net offers Internet and Web solutions and services for healthcare organizations. After more than a decade in business, we have helped hundreds of hospitals and health systems of all kinds plan and implement Web-based strategies. Services and products include:

  • Consulting and strategic planning for the Web (Internet & intranet)
  • Web site assessments and usability testing
  • Online media monitoring
  • Social media planning
  • Call center consulting
  • Web site benchmarking
  • Web site design and creative services
  • Education and conferences

As the leader in online customer satisfaction management and measurement, ForeSee Results captures and analyzes online voice of customer data to help organizations increase sales, loyalty, recommendations and website value. Using the methodology of the American Customer Satisfaction Index (ACSI), ForeSee Results identifies the improvements to Web sites and other online initiatives with the greatest ROI. With over 38 million survey responses collected to date ForeSee Results works with hundreds of clients across dozens of industries, including healthcare.